1. Introduction
Fajardo Faleiro Comércio e Serviço LTDA ("we", "our", or "us"), registered under CNPJ 46.402.473/0001-16, with its principal place of business at R. Arrudas, 10, Santa Lúcia, Belo Horizonte - MG, 30360-400, is committed to protecting your privacy and personal data.
This Privacy Policy describes how we collect, use, store, and share your personal information in compliance with Brazil's General Data Protection Law (Lei Geral de Proteção de Dados — LGPD, Law No. 13.709/2018) and other applicable regulations.
2. Data We Collect
- Identification data: full name, CPF, date of birth
- Contact data: email address, phone number, physical address
- Purchase data: furniture selections, dimensions, finishes, fabric choices, order history
- Delivery data: shipping address, access instructions, floor/elevator details, assembly scheduling
- Interior consultation data: room measurements, layout preferences, style preferences, budget range
- Financing data: credit assessment information when applicable for installment purchases
- Payment data: billing information processed through secure payment systems
- Fiscal data: information required for NF-e/NFC-e and tax compliance
- Navigation data: IP address, browser type, cookies, access logs
3. How We Use Your Data
- Processing furniture and home goods purchases
- Providing personalized furniture consultation and interior guidance
- Coordinating delivery, assembly, and installation services
- Managing manufacturer warranty registrations
- Processing installment purchases and financing options
- Processing exchanges, returns, and warranty claims
- Processing payments and issuing invoices (NF-e/NFC-e)
- Sending new collection arrivals and promotional offers (with consent)
- Complying with consumer protection and legal obligations
4. Legal Basis for Processing
- Consent provided by the data subject
- Performance of a contract or preliminary procedures related to a contract
- Compliance with legal or regulatory obligations
- Legitimate interests of the controller, provided fundamental rights are preserved
5. Data Sharing
- Furniture manufacturers for warranty registration and custom orders
- Delivery and assembly service partners
- Financial institutions for installment payment processing
- Payment processors for secure transaction handling
- Technology service providers for system maintenance
- Tax authorities as required by fiscal regulations
- Consumer protection authorities (PROCON) when required
- Government authorities when required by law
We do not sell, rent, or trade your personal data to third parties for marketing purposes. All data sharing is conducted in compliance with the LGPD. Interior consultation data including room measurements and layout preferences is treated as confidential.
6. Data Retention
Your personal data will be retained only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Purchase records are retained for the duration of applicable warranty periods plus any legally required period under the Consumer Defense Code (CDC). Transaction and fiscal data are retained as required by tax regulations. Upon expiration, your data will be securely deleted or anonymized.
7. Your Rights
Under the LGPD, you have the following rights:
- Confirmation of the existence of data processing
- Access to your personal data
- Correction of incomplete, inaccurate, or outdated data
- Anonymization, blocking, or deletion of unnecessary or excessive data
- Portability of data to another service provider
- Deletion of data processed with your consent
- Information about entities with which your data has been shared
- Information about the possibility of denying consent and its consequences
- Revocation of consent
To exercise any of these rights, please contact us using the information in Section 10.
8. Cookies
Our website may use cookies and similar technologies to enhance your browsing experience. You may configure your browser to refuse cookies; however, some features may not function properly without them.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no method of electronic transmission or storage is completely secure.
10. Contact Information
Fajardo Faleiro Comércio e Serviço LTDA
CNPJ: 46.402.473/0001-16
R. Arrudas, 10, Santa Lúcia
Belo Horizonte - MG, 30360-400
Brazil
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised "Last updated" date.